Frequently Asked Questions with Examples

General Questions

1. Why should I switch to cloud services when my current setup works fine?

With KIT Digital’s cloud solutions, you gain a future-ready IT setup designed to eliminate on-site hardware and minimize disruptions.

• Our services offer top-notch security, 99.99% availability of virtual desktops, and comprehensive support, helping to avoid costly, unexpected repairs and maximize productivity.

• Compared to traditional setups, KIT Digital’s clients save between 15-30% on overall IT costs while avoiding expenses related to PC refresh cycles and new equipment.

2. How much will this cost, and what can I expect to save over time?

The cost varies by the specific needs of each business, but KIT Digital typically saves clients 30-40% on IT expenses by replacing unpredictable repair and upgrade costs with a flat monthly fee.

• Over five years, clients can save between $20,000 and $50,000 on IT infrastructure and support.

• Additionally, our services often offer substantial tax and insurance benefits, further boosting your bottom line.

3. Will this require a significant time or resource investment to switch?

No, our migration process is minimally disruptive. KIT Digital builds your new infrastructure in parallel with your current system, ensuring a smooth transition that typically completes over a single weekend.

• Most clients experience no downtime during the migration, and we handle setup, training, and ongoing support.

• We are the experts and will create a communication loop for your firm to follow to ensure a smooth transition.

Security and Compliance

4. How secure are these cloud solutions? I’m concerned about data breaches.

KIT Digital employs state-of-the-art security, including high-level encryption, enterprise-grade firewalls, antivirus software, and Microsoft Active Directory for strict access control.

• Our infrastructure is designed to ensure each client’s data remains private and secure, with unique virtual networks and storage pools segregating client data.

• Our ISO27001-certified data centers are built to withstand extreme weather and physical threats, offering the highest levels of security and compliance with rigorous business and government regulations.

5. Are these services compliant with legal data regulations?

Yes, our solutions support regulatory compliance, essential for law firms and other businesses handling sensitive information.

• Our data centers are Category-4 hurricane-rated and designed with redundant power, cooling, and 24-hour security.

• We also conduct regular performance checks and maintain a continual improvement model to ensure compliance and optimal functionality for all our clients.

• Using our services will ensure compliance with ISO-270001 and NC BAR Rule 1.6, 1.15, 5.3, and 2011 Formal Ethics Opinion 6

Disaster Recovery and Business Continuity

6. What happens to my data if there’s a natural disaster, power surge, or equipment failure?

KIT Digital’s disaster recovery plan ensures your data is safe with automatic backups in secure data centers equipped with redundant power, waterless fire control, and on-site generators.

• This setup means your business can recover in hours—or even minutes—instead of days or weeks, significantly reducing potential downtime costs by up to 60-80%.

• For high-severity incidents, we respond within 30 minutes during office hours, ensuring minimal business disruption.

7. Can you give an example of cost savings on disaster recovery with your service?

Traditional disaster recovery can cost tens of thousands in lost data, downtime, and repair fees.

• With KIT Digital’s built-in recovery and continuity plans, you’re protected at a predictable monthly rate, saving around $10,000 per year on average by avoiding unpredictable expenses.

• Our solution offers 99.99% availability, which supports business continuity even during emergencies.

• In 2024, several Category 4 and 5 hurricanes ravaged the East Coast…our supported clients DID NOT experience any service disruption. It was business as usual after the passage of notorious Hurricanes Milton and Helene.

8. What happens to my data if there’s a natural disaster, like a hurricane or flood?

KIT Digital’s disaster recovery and continuity services are built to handle severe natural events like hurricanes and floods, especially given the rising frequency of Category 4 and 5 hurricanes along the East Coast.

• Our data centers are ISO27001 certified, Category-4 hurricane-rated, and equipped with redundant power, cooling, and waterless fire control systems, ensuring that your data is protected even in extreme conditions. By storing your data off-site in these fortified data centers, we can rapidly restore your operations with minimal downtime, safeguarding your business from potential disruptions and financial losses.

9. Why should I invest in disaster recovery if hurricanes and flooding haven’t affected my business so far?

Statistics show that areas in Florida (FL), Texas (TX), Louisiana (LA), North Carolina (NC), and South Carolina (SC) face the highest risk of direct hurricane hits, while Alabama (AL) and Georgia (GA) also remain vulnerable. Without a disaster recovery plan, businesses in these regions risk catastrophic losses.

• Studies indicate that 40-60% of small businesses never reopen after a major disaster involving both physical damage and data loss.

• With KIT Digital’s disaster recovery solutions, your data is stored securely off-site, so even in the worst-case scenario, your business can quickly get back on track.

10. Can you quantify the potential savings of having a disaster recovery plan in place?

A comprehensive disaster recovery plan with KIT Digital can save your business over $200,000 by preventing costs associated with infrastructure replacement, data recovery, and operational downtime. For example:

• IT Infrastructure Replacement: Average replacement costs after a flood are estimated at over $150,000.

• Data Recovery: Recovering data without a plan costs $2,000-$15,000 per terabyte, adding up quickly if you manage significant data volumes.

• Downtime Avoidance: For a week of downtime, costs can reach $70,000 or more.

Remote Access and Flexibility

11. How can my employees access their desktops from anywhere?

Our Virtual Desktop Infrastructure (VDI) allows employees to securely access their work desktops from any device and location, using 128-bit encryption and enterprise-grade security.

• Our system also supports BYOD (Bring Your Own Device), so employees don’t need new hardware. This setup increases flexibility and reduces equipment costs, while maintaining a secure, consistent experience across devices and locations.

12. What’s the main difference in productivity when using VDI versus a traditional setup?

KIT Digital’s VDI reduces downtime and technical issues, allowing employees to maintain productivity by providing a familiar desktop experience from anywhere.

• Our support model ensures fast, efficient problem resolution, contributing to a 20% productivity increase for businesses with remote or mobile workforces.

• We measure and monitor response times to ensure the system operates at peak performance.

Managed IT Support

13. I already have a tech support person. Why would I need managed IT services?

In-house support can address minor issues, but KIT Digital provides proactive, full-time monitoring and maintenance, preventing issues before they impact your business.

• Our comprehensive IT support includes response to high-severity issues within 30 minutes and continuous improvement to adapt to evolving business needs.

• This proactive approach saves businesses 10-25% annually by reducing downtime and repair costs.

14. What specific IT support services do you offer, and how are they different from break-fix services?

KIT Digital’s managed IT support includes remote monitoring, help desk access, on-site support, and ongoing IT planning.

• We’re not just responding after an issue occurs—we actively maintain your systems to prevent problems from arising, saving you from costly interruptions.

• Our regular out-of-hours maintenance schedule ensures minimal business impact while keeping your system secure and running smoothly.

Cost Savings and Predictability

15. How does your service help me manage and predict my IT expenses?

Our flat monthly rate covers all IT needs, from maintenance and updates to support and disaster recovery. This predictable billing structure means you can avoid costly repairs and refresh cycles, instead paying a stable, monthly fee that includes remote support and regular system upgrades.

• KIT Digital’s clients save an average of 20-40% on IT costs, with substantial reductions in unexpected expenses.

16. What measurable results can I expect after moving my IT setup to KIT Digital?

Clients typically report:

• 15-30% cost reduction on overall IT

• 20% productivity gains from reduced downtime

• 60-80% less downtime during disasters

• Improved security and data protection with 99.99% uptime

In addition, our SLA includes continual service performance checks, so you benefit from consistently optimized operation and incremental improvements in system speed and reliability.

Getting Started

17. How do I get started with your cloud services?

Simply contact us for a free consultation. We’ll perform a full audit to assess your current setup and tailor a cloud solution for your business. Our team manages the entire transition process, ensuring minimal disruption and a smooth onboarding experience for your staff. We also provide training to help your team fully leverage the new system.

18. What’s the typical timeline for transitioning to your cloud services?

Most transitions take just a few days, with minimal business impact. We run your new setup in parallel with your existing system and usually complete the migration over a single weekend. Our non-intrusive implementation and 99.99% uptime guarantee ensure that your business can continue without interruption.

Did we miss anything? If you still have questions, please feel free to Contact Us or jump ahead with our complimentary mini-consultation to get started.

Information is power, so we’ve prepared a list of Essential IT Terms every business owner should know. We recommend equipping yourself with as much information as possible before making the decision to upgrade to KIT Digital services.

Getting started costs nothing and helps us to provide you with clear answers on what your firm needs and how you’d benefit from making the switch to KIT Digital for IT Services.

We look forward to working with you!